Detroit Free Press Reviews

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Where's the paper

It is getting impossible to get a printed edition of the Detroit Free Press - you have to get up at the crack of dawn and then if your lucky you'll get one of the two papers they deliver to your local gas station ($2.50) a paper or you will have to go in search in the area to find one. What's the deal you don't want to deliver or sell the printed edition any more? Everybody doesn't want to read the Free Press on line.
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ID
#2377244 Review #2377244 is a subjective opinion of poster.
Location
Port Huron, Michigan

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Got your very small Thanksgiving issue. Was just like reg. Sunday issue. Also got Macomb Dailys which had more ad sale papers in it which we were not charged extra $5.00 for! Those ad sales merchandisers paid plenty to be in FP, should not have charged customers extra...
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ID
#3097941 Review #3097941 is a subjective opinion of poster.
Location
Clinton Township, Michigan
Preferred solution
Stop these ridiculous $5,00 statement fees and if charging extra for so-called special editions make sure they are special and give us a choice if we want it or not! FP can send bill thru e mail to customers.

Not a Complaint. Trying to reach customer service to add a larger tip to my delivery person through my automatic payments

I havent been contacted by anyone from the Free Press concerning my inquiry on how to raise the tip amount for my delivery person on my paper delivery. Still waiting on how to get this handled. Tried calling several times and cant get through with a phone call either.
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ID
#3061324 Review #3061324 is a subjective opinion of poster.
Location
Marco Island, Florida
New Reviewer

Poor Delivery Service

Very Poor Delivery Service and never get any Customer Service when Problem arises.Can never get Customer service when you call about problems.

User's recommendation: dont do it.

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ID
#3060162 Review #3060162 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Deliver product or service ordered

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Detroit Free Press - How do I speak to someone in Detroit about missed/wrong paper/wrong delivery location???
Original review updated by user Aug 22, 2021
Every time I phone the non-out of state phone number for Sterling Heights, I speak to someone in the Philippines. This is very frustrating and unacceptable. I have been receiving the DFP home delivery for 30 years and over the past year the customer service has been...
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ID
#2799462 Review #2799462 is a subjective opinion of poster.
Preferred solution
The opportunity to speak with a customer service representative who is local i.e. (Detroit), to get issues resolved, as well as being able to get a re-delivery for missed/wrong/or wet papers!

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Section D in Sunday 6/20 and;;; 6/27 home delivery newspapers not included (missing). I called on 6/27 to report to customer service several times. I was conveniently disconnected each time I said "NO" on last choice given. We pay for home delivery and expect a...
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ID
#2651388 Review #2651388 is a subjective opinion of poster.
Location
Canton, Michigan
New Reviewer

Thursday friday and sunday deliveries

I live in a 6 story apartment building of senor citizens. the majority of us are 80 +. Our monday tuesday wednesday and Saturday papers are delivered on time and left at our door. papers for the other three days are left at the front door of the bldg. for anyone to claim. why?
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ID
#2622613 Review #2622613 is a subjective opinion of poster.
Service
Detroit Free Press Delivery Service
Preferred solution
I would like to have my papers delivered to my apartment door as it has been for the last 13 years that I have lived here before 8 am.
New Reviewer

Missed sunday paper poor service all the way around

Poor service delivery and when I call I get people from the phillipines need to speak to a American supervisor

User's recommendation: Will not encourage people ready to get the tv need involved.

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ID
#2555974 Review #2555974 is a subjective opinion of poster.
Location
Detroit, Michigan

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Non-delivery of paper

You don't answer your phone number, so I am trying this. I live at 29955 W Chicago St. I pay for home delivery, not grass or street. I have a 20 foot deck, it should not be a problem to get the paper there. However, for the last month, the paper has not made it to the deck. It is either in the street or the grass by the street. I don't count that as delivered. Please have someone from delivery call me at 734-421-****. Thank-you.
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ID
#2544734 Review #2544734 is a subjective opinion of poster.
Preferred solution
I would like to get the paper delivered ON MY DECK!

Delivery problem no paper today

Third week in a row haven't received my Sunday paper should have deliverey persons number to call instead of the 800 number
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ID
#2488449 Review #2488449 is a subjective opinion of poster.
Location
Canton, Michigan
Service
Detroit Free Press Delivery Service
New Reviewer

Missed sunday paper

What I wanted was for you to deliver me the Sunday paper, not just give me credit for it on my account. It's the only paper I recieve in hard form for the week, plus we want the advertisers, such as they are.
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1 comment
#1981334

DO NOT CALL We Care Chimney Sweep in Winder, Ga.! Man never showed, called!

ID
#2411457 Review #2411457 is a subjective opinion of poster.
Location
Detroit, Michigan
Service
Detroit Free Press Delivery Service
Preferred solution
Deliver product or service ordered

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New Reviewer

Called 4 times getting disquested

i am so tired of being ignored every sat morning the free press is thrown on my lawn i dont want it am tired of picking it up calling to cancel doesnt help i just keep getting it a lot of my neighbors just let it pile up on their lawn because they dont want it either if u drive down street u will see weeks of the paper left why do i keep getting useless promises when i call every time i call im assured it will stop what a joke
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ID
#2409852 Review #2409852 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

HOW TO CONTACT SOMEONE IN DETROIT

LAST YEAR I CALLED THE FREE PRESS TO GET A SPECIAL ON THE E-EDITION FOR 99 CENTS A MONTH FOR 3 MONTHS. A FEW MINUTES LATER I WAS CALLED BACK AND THE LADY OFFERED ME THE WHOLE YEAR FOR A ONE TIME CHARGE OF $12. THEY ARE TAKING $12 OUT EVERY MONTH AND I CANNOT GET A HOLD OF ANYONE IN DETROIT TO HELP ME OUT.SEND ME A GOOD PHONE NUMBER FOR THE DETROIT FREE PRESS IN MICHIGAN,NOT OFFSHORE!!!!!!!!!!!!!!!
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ID
#2402610 Review #2402610 is a subjective opinion of poster.
Pros
  • Easy to contact
Loss
$12
Preferred solution
Price reduction

No response

Wrote and asked why none of my comments are excepted. No reply, instead they signed me up to they're news letters. I must of ruffled a posters feathers and they kept reporting me just because they could. I didn't use foul language or anything.
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ID
#2391390 Review #2391390 is a subjective opinion of poster.

Lack of understanding

It took me three months to convince the free press that I have moved, cancelled the newspaper beforehand and to get them to credit back the charges on my credit card. I've called to let them know that I was moving and that I was going to cancel the paper. I am now in a location where they don't deliver. They kept charging my account for another year. Finally after three months of many calls to them and my credit card company it's been resolved. I was on automatic debit and forgot that I was and Detroit Free Press still charged my card even though I have cancelled the subscriptiond

User's recommendation: Don't do automatic debit with them.

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ID
#2217702 Review #2217702 is a subjective opinion of poster.
Location
Gladwin, Michigan

Refuse to refund my money

I put my Detroit Free Press paper on hole in March 2020 and was told I would receive the e-edition for no charge in the meantime. Upon receiving a renewal notice from the paper, I called and was informed that I would be getting a refund check for $88.18...after several calls and speaking with Brian..the supervisor..who promised to return my call and never did...I have been lied to every time I called and one time after asking for a supervisor..hung up on. I have been a customer since 1966 and will NEVER buy another paper....awful way to treat their customers..
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ID
#2203336 Review #2203336 is a subjective opinion of poster.
Location
Troy, Michigan

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